After understanding the purpose and benefits of customer relationship management software, it is time for you to start evaluating the product. Without ties and investments, you can try various free CRM software available on the market. Unfortunately, there are no CRM software products from Indonesia that are offered for free.
By trying out free customer relationship management applications, you can find out what features are best suited to your company’s needs. This is important because the features of CRM software are many and varied. Don’t let you choose the wrong product.
8 Free Customer Relationship Management software
Free customer relationship management software provides basic features. This is enough for freelancers and SME businesses that have no more than 5 sales team personnel. Hopefully, using this CRM software can increase your company’s sales and profitability. And below, we will give you free customer relationship management software recommendations. What are they? here is the explanation:
1. Agile CRM Best Free CRM Software
Agile CRM is a free CRM software that offers complete modules, ranging from sales, marketing, and service. By using Agile CRM, your company can do marketing and sales like a Fortune 500 company.
The reasons you should use Agile CRM are: All-in-One customer relationship management, offering sales, marketing, and service modules in 1 platform; affordable price; and customer relationship management application that has a mobile application, fast, and easy to use.
Up to 10 users; 50,000 contacts and company data; lead scoring; unlimited deals, tasks, and documents; meeting scheduling; customization of deal milestones; email tracking; email integration; customization of deal tracking; and telephony.
2. Apptivo
Apptivo, a customer relationship management software that grows with your business. Apptivo has been used by more than 200 thousand companies worldwide. Apptivo has a complete solution, not only customer relationship management. But it also has modules for Project Management, Online Invoicing, Website Helpdesk, Expense Reports, Field Service, Procurement, and Email Marketing.
Some users choose Apptivo because: has good customer service, its features are suitable for SME businesses, has many features, is easy to use, and solves almost all of your business problems.
Only for 1 user; 8 modules; leads management; contact management; tasks, appointments, and notes; 500MB storage capacity, data backup, data export, standard reports, support via email, knowledge base, video tutorials, and webinars.
3. Bitrix24
Bitrix24 is a free CRM software that brings all your business lines together online. Besides customer relationship management, Bitrix24 also has communication, project, website, contact center, document, workflow, HR, phone, marketing, email, and video modules. Bitrix 24 has been used by more than 9 million organizations worldwide. Besides cloud, Bitrix24 also provides on-premise solutions.
Unlimited users, 5GB storage capacity, chat, video calls, calendar, workspace, news feed, knowledge base, tasks and projects, unlimited deals, unlimited contacts, 100 product catalogue units, 1 pipeline, field customization, contact center, 100 online forms, meeting scheduling, online document storage, and can create 1 website.
4. Capsule
Capsule is a simple and smart customer relationship management software, used to build closer customer relationships to increase sales and save time. The advantage of Capsule is that it is simple to use. Some of its excellent features include:
contact management to nurture customer relationships, sales pipeline to win more sales, sophisticated reporting to support analysis, and security and access rights to ensure data confidentiality. Capsule is also available in a mobile version, and has been used by thousands of businesses worldwide.
For 2 users; 250 contacts; 50MB storage capacity per user; field customization, sales opportunity management, case management, unlimited sales milestone tracking; calendar; task management; sales milestone customization; sales pipeline dashboard; email integration; 2-factor authentication; and SSO using Google and Microsoft accounts.
5. EngageBay
EngageBay is a free CRM software that aims to market better, sell faster, and support smarter customers. By using EngageBay, you can integrate marketing, sales, and service on one platform. EngageBay consists of 4 modules, namely customer relationship management, marketing automation, helpdesk, and live chat modules.
EngageBay won several awards from G2 in the summer of 2021. The awards include: Momentum Leader, Easiest to do Business with SMB, Best Meet Requirements SMB, and Easiest to do Business with. With these awards, there is no doubt that EngageBay is one of the best free CRM software.
500 contacts, 1000 email blasts, email marketing, autoresponder, email blasts, forms for leads, CRM, helpdesk, and live chat.
6. Freshsales
Freshsales is a free CRM software that makes sales work easier. By using Freshsales, you can: find the best prospects, engage customers contextually, manage multiple pipelines, drive deals into sales, and maintain relationships with prospects and customers.
Some of the excellent features of Freshsales are: sales cycle tracking, deals management, advanced reporting, email automation and personalization, mobile CRM, and phone and chat. Freshsales is also recommended by several consultants, such as Gartner, G2 Crowd, GetApp, and Software Advice. Account and contact management; contact lifecycle; chat, email, and phone; 24-hour support; and mobile apps.
7. Hubspot
Hubspot is a free CRM software that is powerful, but not overpowering. Hubspot is a CRM software that is powerful and easy to use. Hubspot helps your business in providing a pleasant customer experience.
Hubspot consists of 5 modules, namely: Marketing Hub, Sales Hub, Service Hub, CMS Hub, and Operations Hub. Hubspot is a pioneer of inbound marketing. Hubspot has a blog that has been visited by 7 million readers, 375 thousand professionals have received certification from Hubspot Academy, inbound events attended by 70 thousand people, 2.6 million followers on social media, and has served 121 thousand customers.
Contact management, contact activities, companies, deals, and tasks; forms; email marketing; ad management; landing pages; live chat; simple bots; team email; offer management; phone; ticketing; email scheduling; data synchronisation; and various integrations.
8. Really Simple Systems
Really Simple Systems is a powerful CRM software for SME businesses. Really Simple Systems helps your business to build long-term relationships with customers, save time, and get more sales. Really Simple Systems is designed for B2B companies.
Really Simple Systems consists of 3 modules: sales, marketing, and service. With this software, you can build great customer relationships, establish a foundation for collaboration, build the power of knowledge, and initiate digital evolution.
100 company data; unlimited contacts; 100MB document storage capacity; contact management; pipeline management; opportunity history; weighting and sales opportunities; product catalogue; tasks, events, and calendars; timeline; listing and forecasting reports; and report customization.
And those are 8 CRM software recommendations that you can use for free. You can choose one of these software, which you consider to be the best and most convenient software. Good luck!
